Rubbish Removal Battersea Privacy Policy

This Privacy Policy explains how Rubbish Removal Battersea collects, uses, stores, and protects personal data for all customers and prospective customers in our service area. We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act, and to handling your information in a fair, transparent, and secure way.

By contacting us, using our services, or providing your personal data in any way, you acknowledge that you have read and understood this Privacy Policy. This policy applies to all Rubbish Removal Battersea customers and enquiries within the Battersea area and surrounding neighbourhoods that we serve.

Who We Are

Rubbish Removal Battersea is a rubbish and waste removal service operating in the Battersea area. For the purposes of data protection laws, we are the data controller of the personal data we collect and process about you. This means we decide how and why your personal data is used and are responsible for keeping it secure and used in line with applicable laws.

Personal Data We Collect

We may collect and process different types of personal data when you contact us or use our services. The categories of information we collect include:

Contact details: such as your name, telephone number, mobile number, and email address.

Address and location details: including the address where services are requested, billing address, and any access details you provide for collections.

Service information: information about the services you request, such as type of rubbish removal, frequency, preferred dates and times, and relevant instructions.

Payment and billing information: such as payment method, bank or card details processed via our payment processors, invoice details, and records of payments and refunds.

Communication records: copies of emails, phone call notes, text messages, online enquiry forms, and other communications between you and us.

Website and technical data: limited technical information collected when you visit our website, such as IP address, browser type, and basic usage data, where this is necessary for the operation and security of our website.

We generally do not seek to collect special categories of personal data such as health information. If you voluntarily provide such information, for example to explain access needs, we will only use it for the purpose you disclosed it and in accordance with data protection law.

How We Collect Your Data

We collect personal data directly from you in most cases, including when you:

Contact us by phone, email, text message, website form, or social media.

Request a quote or make a booking for rubbish removal services.

Enter into a contract with us for ongoing or one-off services.

Make a payment, request a refund, or raise a query about your account.

Provide feedback or make a complaint.

We may also receive personal data from third parties, such as payment providers confirming your payment status, or online platforms where you made an enquiry about our services.

Lawful Basis For Processing

We only process your personal data where we have a valid lawful basis under GDPR. Depending on the circumstances, we rely on the following legal grounds:

Contract: to take steps at your request before entering into a contract and to perform our contract with you. This includes providing quotes, confirming bookings, carrying out rubbish removal services, and administering your account.

Legal obligation: to comply with obligations under tax, accounting, health and safety, and other applicable laws that require us to retain and process certain records.

Legitimate interests: to operate and improve our business in a way that we believe does not unfairly impact your rights. This can include responding to enquiries, managing customer records, improving our services, and handling complaints or disputes.

Consent: where required by law, for example for certain types of marketing communications. When we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and manage our rubbish removal services, including confirming bookings, planning routes, and carrying out collections.

To communicate with you about your enquiries, quotes, appointments, changes to bookings, and service updates.

To process payments, issue invoices, manage refunds, and keep accurate financial records.

To manage our customer relationship, including responding to questions, complaints, and feedback.

To maintain business records, perform internal administration, and comply with legal and regulatory obligations.

To protect our business, staff, and customers, for example in relation to fraud prevention, safety matters, or dispute resolution.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, and to meet any legal, accounting, or reporting requirements.

Customer and service records are typically kept for up to six years after our last interaction with you. This period allows us to handle any queries, complaints, tax matters, or legal claims that may arise.

Where data is no longer needed, or where applicable retention periods have expired, we will securely delete, anonymise, or otherwise remove the data from our systems.

Data Processors And Sharing

We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors only use your data in accordance with our written instructions and for the purposes described in this Privacy Policy.

Examples of processors we may use include:

IT and hosting providers that store or maintain our systems and data.

Payment service providers that securely process your payments.

Accountants and professional advisers who support our financial and legal obligations.

Customer support or booking tools used to manage enquiries and appointments.

We may also share personal data with other third parties where required by law, such as regulatory bodies, law enforcement, or tax authorities, or in connection with legal proceedings.

We do not sell your personal data to third parties.

International Transfers

Where any of our service providers are located outside the United Kingdom or the European Economic Area, we will only transfer personal data where appropriate safeguards are in place. These safeguards may include standard contractual clauses approved by data protection authorities or other lawful mechanisms to ensure your data is protected.

Security Of Your Data

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include restricted access to systems, secure storage, and staff awareness of data protection responsibilities.

While we strive to protect your data, no system can be completely secure. You should take care when sharing information and notify us promptly if you suspect any misuse of your personal data related to our services.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These include:

Right of access: you can request a copy of the personal data we hold about you and information about how we use it.

Right to rectification: you can ask us to correct inaccurate or incomplete personal data.

Right to erasure: in certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected.

Right to restriction: you can request that we limit the processing of your personal data in certain situations.

Right to data portability: where we process your data based on consent or contract and by automated means, you can request that we provide your data in a structured, commonly used format or transfer it to another organisation.

Right to object: you can object to our processing of your personal data where we are relying on legitimate interests, including any profiling based on that interest.

Right to withdraw consent: where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.

If you wish to exercise any of these rights, please contact us using the contact details provided in our service materials or on our website. We may need to verify your identity before responding to your request and will respond within the time period required by law.

Complaints

If you are unhappy with how we handle your personal data, you can contact us and we will do our best to resolve your concerns. You also have the right to lodge a complaint with the Information Commissioner's Office as the supervisory authority for data protection matters in the United Kingdom.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or legal requirements. Any updated version will apply to all Rubbish Removal Battersea customers in our service area from the date it is issued. We encourage you to review this policy periodically to stay informed about how we handle your personal data.